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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jackie Charbonneau

January 5, 2026

5  out of  5
rating by Jackie Charbonneau
"My car(s) have been insured through Pam Williams State Farm for probably 20 years. They always offer a great price, are kind, courteous and extremely helpful. We just switched my father’s home and auto over to them because they had the best price. Check them out, you won’t be disappointed. Thank you Jerree!"
We responded:
"Thank you so much for your wonderful review and for trusting Pam Williams State Farm with your home and auto insurance needs for all these years! We're thrilled to hear that Jerree and the team have provided you with great service, competitive pricing, and kindness throughout. We truly appreciate your recommendation and look forward to continuing to serve you and your family for many more years to come!"
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Charles Trofi

December 30, 2025

5  out of  5
rating by Charles Trofi
"Extremely responsive and helpful"
We responded:
"Thank you for the 5-star review! We're delighted to hear you found our team extremely responsive and helpful. Providing excellent service is our top priority, and your feedback means a lot to us. We look forward to assisting you again in the future!"
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Nanette Lopez

December 29, 2025

5  out of  5
rating by Nanette Lopez
"I have been dealing with Pam office for last 11 years for home, auto and life insurance. They staff is very knowledgeable and have great customer service. I recommend them to anyone."
We responded:
"Thank you so much for your kind words and for trusting Pam Williams State Farm Insurance Office with your home, auto, and life insurance needs for the past 11 years. We’re thrilled to hear that our knowledgeable staff and customer service have consistently met your expectations. Your recommendation means a lot to us! We look forward to continuing to serve you for many more years to come."
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Robin Pampel

December 24, 2025

5  out of  5
rating by Robin Pampel
"I received great information about my life insurance from Laurie Ellston. Laurie is kind, understanding and knowledgeable. She answered all my questions and some I didn't think to ask. Thank you Laurie."
We responded:
"We are honored by your 5-star review. We are glad you got all your questions answered about your life insurance. We are always here to help so let us know if you need anything additional. "
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Danielle Merrett

December 24, 2025

5  out of  5
rating by Danielle Merrett
"I have been with this office for over a decade. Their customer service is amazing. Anytime I need help with anything they make sure it happens. I recently had an issue and Laurie followed up multiple times to make sure it got resolved. I appreciate them so much"
We responded:
"Thank you so much Danielle! We strive for excellence at Pam Williams' State Farm Insurance office. We are very thankful for customers like you! "
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Lizette Rivera

December 11, 2025

5  out of  5
rating by Lizette Rivera
"I’ve been with Pam Williams for awhile and Ilka is nothing short of exceptional! Auto Home Business Life Insurance. They can take care of all your insurance needs. I highly recommend."
We responded:
"We’re thankful for your feedback and 5-star review! It’s our pleasure to assist you with your auto, home and business insurance. If there is anything else we can do to help, please let us know!"
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Ondrea Haydel

December 8, 2025

5  out of  5
rating by Ondrea Haydel
"Thanks for always being so helpful and taking great care of us. Laurie Ellston is always so easy to work with."
We responded:
"Thank you, Ondrea for your 5-star review. We strive for excellence and are so thankful Laurie was able to take great care of you! Thank you for trusting Pam Williams Insurance Agency for your family's needs."
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Rick Pac

November 12, 2025

5  out of  5
rating by Rick Pac
"There right close to Carstar Pro Auto Collision"
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Lizabeth Layton

October 1, 2025

5  out of  5
rating by Lizabeth Layton
"Laurie is fantastic, she helped me with my auto ins, now worked hard to find a policy for an RV. SO WILLING TO WORK to help me. Great agent, kind person, streamlined process."
We responded:
"We appreciate your review, Liz! We are delighted to know your auto and RV insurance needs were met at our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help you with all your insurance needs at Pam Williams State Farm. "
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Cameron Smith

September 24, 2025

5  out of  5
rating by Cameron Smith
"Laurie E. was great during our visit & setup of the new policy. She answered all of our questions & was very informative on the policy we were choosing."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Laurie provided excellent service and helped make your policy setup smooth and informative. We appreciate your trust and look forward to continuing to assist you!"
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Tamara Kiehl

September 24, 2025

5  out of  5
rating by Tamara Kiehl
"Our agent, Laurie Ellston, was fantastic! So knowledgeable and answered all our questions. I’d recommend her!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Juan C. Becerra

September 17, 2025

5  out of  5
rating by Juan C. Becerra
"I want to let you know that for many years, Ilka Santos has helped me, my family, and my friends with the best advice and guidance on home, auto, and life insurance policies. She is an excellent agent, very committed to providing the best information so that we can feel protected."
We responded:
"Thank you for your 5-star review and comment for our office! We’re thrilled to know you had a positive experience with us; and your satisfaction is our top priority at Pam Williams' State Farm office for your home, auto and life insurance needs. "
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Indira Ramotar

September 11, 2025

5  out of  5
rating by Indira Ramotar
"I had quite the lovely conversation with Laurie yesterday morning! I was in need of a temporary insurance card in order to register a new car. She was thorough, kind and an absolute Godsend! We laughed the entire time as she gathered and sent the necessary paperwork and before our conversation concluded, she mentioned the dreaded phrase; life insurance. I have been so hesitant on purchasing this because of how overwhelming the process is. However, she guided me through a seamless process and now I am able to breathe a sigh of relief, knowing that my family is protected. What a wonderful experience! Thank you so much Laurie!! 🤍"
We responded:
"Thank you, Indira for the kind words and positive feedback on Laurie! Thankful she was able to take care of everything for you especially the life insurance. What a good feeling knowing your family is protected by State Farm life insurance. We appreciate you!"
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Sandy Liess

August 20, 2025

5  out of  5
rating by Sandy Liess
"Pam and her team are so personable, kind and professional. Most important is that they are always available and ready to help in any way. I am so grateful!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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M Palacios

August 13, 2025

5  out of  5
rating by M Palacios
"I met Ilka back in 2005 when I moved to Florida and ever since she has taken excellent care of my family including my inlaws with both car and home insurance. She has been the anchor of this relationship hope to keep it growing for many years to come."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Jay Polizzi

August 1, 2025

5  out of  5
rating by Jay Polizzi
"I purchased a new vehicle and needed to put insurance on it before i left the dealer. Not only did Lori help me with that, she took the time to go through my entire policy and explained coverages and actually ended up saving me a substantial amount of money every month. Highly, highly recommend this office and thank you again Lori!"
We responded:
"Hi Jay - we are so happy that Laurie was able to take care of your auto insurance and do a review of your coverages. We pride ourselves at Pam Williams State Farm to provide excellent service. Thank you again, Jay for the kind words and review. "
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Jason Salas

July 28, 2025

5  out of  5
rating by Jason Salas
"Some folks say Jake is the hero of State Farm—nope, not even close. The real legend is Jer’ree from Pam Williams’ State Farm office. Every time I pick up a new toy, she’s the first person I call—and she handles it like a pro, every single time. Honestly, Jake couldn’t carry her clipboard. Jer’ree’s the real MVP, and I’m seriously grateful!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Carlos Lavin

July 22, 2025

5  out of  5
rating by Carlos Lavin
"Fui atendido por Ilka @ oficina de Pam Williams y quiero reconocer su atención , su profesionalismo y su paciencia, me ayudó a ahorrar en mi póliza de seguro una cifra considerable , muchas gracias Ilka and keep going girl, you are doing great 🙏🙏🙏"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs at Pam Williams' State Farm, please let us know. "
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B Antenor

July 21, 2025

5  out of  5
rating by B Antenor
"Ms. Ilka and Lori was very helpful with everything. 10/10 recommend!"
We responded:
"Thank you for your 5-star review. We're so glad Ilka and Laurie were so helpful. We take pride in serving with excellence at Pam Williams State Farm Insurance. "
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Nancy Wall

July 21, 2025

5  out of  5
rating by Nancy Wall
"Ilka Santos in Pam Williams' office is great to work with! She is very thorough and always quick to respond to any and all requests."
We responded:
"Thank you so much for your kind words! We strive for excellence at Pam Williams' State Farm, so we are thrilled that Ilka was great to work with. "
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Gloria Ross

July 14, 2025

5  out of  5
rating by Gloria Ross
"Lorie your agent was exceptionally efficient, friendly and got me all set up!!!"
We responded:
" Thank you for your wonderful feedback! We're so glad to hear that Laurie provided you with efficient and friendly service. We'll be sure to pass along your compliments to her. If you need any further assistance, we are here to assist at Pam Williams State Farm Agency. "
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Rafael A. Milanes, Jr.

July 3, 2025

5  out of  5
rating by Rafael A. Milanes, Jr.
"Pam Williams with State Farm has been out agent for over 30 years. Ilka Santos manages our policies. Ilka, exemplifies the State Farm jingle we are so familiar with on TV. Thank you for all your help."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
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Eric Ashley

July 3, 2025

5  out of  5
rating by Eric Ashley
"Pam Williams State Farm Insurance rocks. Laurie the Senior Sales Representative, called us on the telephone to review our policies. Laurie was very helpful and knowledgeable with our policies. After the policies review, Laurie was able to save us money. We are grateful and thankful for Laurie’s service. Thank you Laurie and Pam Williams State Farm Insurance!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Michael Kent

July 2, 2025

5  out of  5
rating by Michael Kent
"Jer'ree was fantastic in helping me get my insurance taken care of since I just moved here from out of state and bought a new car. She was able to give me a very good rate with a ton of discounts while being extremely professional and efficient in getting everything done quickly. I would highly recommend Jer'ree to anyone looking for someone who works fast and is very friendly and easy to work with."
We responded:
"Hi Michael - We're glad Jer'ree was able to help you with your auto insurance. We are grateful to have her as part of our team for sure! "
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Katherine De los santos

July 2, 2025

5  out of  5
rating by Katherine De los santos
"Ilka es la mejor siempre dispuesta a ayudarte y resolver todo super rapido"
We responded:
"Thank you, Katherine! We appreciate your business and kind words. "